jilehot Privacy Policy

jilehot collects personal data from you through several channels: directly during the account registration and KYC verification process, automatically through your use of the platform, and (in limited circumstances) from trusted third-party sources. The categories of personal data we may collect are described below.

Registration and Account Data

When you create an account on jilehot, we collect the following information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (used to verify that you are at least 18 years of age);
• Bangladeshi mobile phone number;
• Email address;
• Preferred username and password (passwords are stored in hashed, non-recoverable form);
• Residential address (city, district, and/or postal code within Bangladesh).

Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process, we may collect copies of the following documents:

• Bangladesh National Identity Card (NID) or valid Bangladeshi passport;
• Driving licence or other government-issued photo ID (where NID or passport is unavailable);
• Proof of payment method (e.g., a screenshot of your registered bKash or Nagad account);
• Proof of address documentation (e.g., a recent utility bill or bank statement).

Financial Transaction Data

When you make deposits or withdrawals on jilehot, we collect transaction records including the transaction amount in Bangladeshi Taka (৳ BDT), the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the date and time of the transaction, and the transaction reference number provided by your payment provider.

Gameplay and Betting Data

We maintain records of your gaming activity on jilehot, including the games you have played, wager amounts, game outcomes, bonus usage, and session duration. This data is used to calculate account balances, resolve disputes, detect patterns indicative of problem gambling, and fulfil our legal record-keeping obligations.

Technical and Usage Data

When you visit or use jilehot, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and referring URL;
• Session timestamps and click-through data;
• Cookie identifiers and similar tracking data (see Section 4).

Communications Data

If you contact jilehot's support team via email at support@jilehot, we retain records of that correspondence — including your name, contact details, the content of your query, and our response — for quality assurance and dispute resolution purposes.

jilehot uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below, and we do not use your data for automated decision-making that produces legal or similarly significant effects on you.

Where jilehot sends you promotional communications — such as bonus offers, seasonal promotions for BPL cricket season, Eid, or Pohela Boishakh — these are sent only to players who have opted in to receive marketing communications. You may withdraw your marketing consent at any time by contacting support@jilehot or by adjusting your account notification preferences.

jilehot processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing your registration data, KYC information, transaction data, and gameplay records is necessary to fulfil our contractual obligations to you as a jilehot account holder. Without this processing, we would be unable to provide the Service.
• Legal Obligation: Processing for AML compliance, age verification, fraud prevention, and record-keeping purposes is necessary for jilehot to comply with applicable legal requirements, including financial crime prevention standards.
• Legitimate Interests: Processing technical and usage data for platform security, fraud detection, platform analytics, and responsible gaming monitoring is carried out on the basis of jilehot's legitimate interests in operating a safe, secure, and legally compliant gaming platform. We have assessed that these interests are not overridden by your right to privacy in these contexts.
• Consent: Where jilehot processes your data for marketing purposes — sending you promotional emails, SMS notifications about bonuses, or other marketing content — we do so only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jilehot uses cookies and similar tracking technologies to provide a functional, personalised, and secure browsing experience. A cookie is a small text file that is placed on your device by a website when you visit it. The cookies used by jilehot fall into the following categories:

Strictly Necessary Cookies

These cookies are essential for the jilehot platform to function correctly. They maintain your login session, remember your language preferences, and ensure that security features work as intended. Strictly necessary cookies cannot be disabled without breaking core platform functionality, and they do not require your consent under applicable cookie regulations.

Analytics Cookies

jilehot uses analytics cookies to understand how players use the platform — which pages are most visited, how long sessions last, and which features are most popular. This data is collected in aggregated, anonymised form and is used solely to improve the quality and usability of the platform. Analytics data is not linked to your personal account details.

Preference Cookies

Preference cookies remember choices you have made on jilehot, such as your preferred casino game category, display settings, and notification preferences. These cookies improve your experience by reducing the need to reset your preferences on each visit.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view cookies stored on your device, block specific types of cookies, or delete all cookies. Please note that disabling certain cookies may affect the functionality of jilehot — in particular, disabling strictly necessary cookies may prevent you from logging in or accessing core platform features.

jilehot does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Processors

To process your deposits and withdrawals, jilehot shares the transaction details required by your chosen payment provider — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi banking partners such as BRAC Bank, City Bank, Islami Bank, Dutch-Bangla Bank, Sonali Bank, and Eastern Bank Limited (EBL). These providers process your payment data under their own privacy policies and security standards.

Game Technology Providers

jilehot's casino games and live dealer tables are powered by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited gameplay data (such as session identifiers and wager records) that is necessary to deliver their gaming software. They do not receive your full personal profile and are contractually prohibited from using gameplay data for any purpose beyond service delivery.

Identity Verification Services

To fulfil our KYC and age verification obligations, jilehot may share identity documents with trusted third-party verification service providers. These providers process your documents solely for the purpose of identity verification and are bound by strict data processing agreements.

Legal and Regulatory Disclosure

jilehot may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent authorities where required to do so by applicable law — including for the purposes of anti-money laundering investigations, fraud prevention, or compliance with a court order or legal process. In such cases, we disclose only the minimum information required by law.

Business Transfers

In the event that jilehot undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such circumstances, jilehot will take reasonable steps to ensure that your data continues to be protected in accordance with the terms of this Privacy Policy and will notify affected players of any material change to data controller arrangements.

jilehot retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal and regulatory record-keeping obligations. The following retention periods apply:

When personal data is no longer required for any of the purposes described in this policy, jilehot securely deletes or irreversibly anonymises that data. Data that is retained solely to satisfy legal record-keeping obligations is restricted from active use and is accessible only to authorised personnel for compliance purposes.

As a jilehot player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our data team at support@jilehot with the subject line "Data Rights Request" and we will respond within 30 days.

• Right of Access: You have the right to request a copy of all personal data jilehot holds about you. We will provide this information in a structured, commonly used format upon verified request.
• Right to Rectification: If any of the personal data jilehot holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For registration data, many fields can be updated directly in your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that jilehot delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to legal retention requirements; we are unable to delete data that we are legally required to retain (e.g., financial transaction records under AML obligations).
• Right to Restriction: You have the right to request that jilehot restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jilehot implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and jilehot's servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. This applies to account login, deposits, withdrawals, and all other platform interactions.
• Password Hashing: Account passwords are stored using a strong, salted hashing algorithm. jilehot staff cannot retrieve your password in plain text. If you forget your password, a reset link is sent to your registered email address.
• Two-Factor Authentication (2FA): jilehot strongly recommends — and in certain circumstances requires — Two-Factor Authentication via one-time PIN (OTP) sent to your registered Bangladeshi mobile number. 2FA significantly reduces the risk of unauthorised account access.
• Access Controls: Access to personal data within jilehot's systems is restricted on a strict need-to-know basis. Only authorised personnel — such as KYC review staff, finance officers, and compliance officers — are granted access to the categories of data relevant to their specific role.
• Payment Data Security: jilehot does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers. All card and mobile payment data is handled by PCI-DSS-compliant payment processors.
• Security Monitoring: jilehot's infrastructure is monitored continuously for unusual activity, login anomalies, and potential security incidents. Suspected security events are investigated promptly by our technical security team.

While jilehot takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You can help protect your account by using a strong, unique password, enabling 2FA, not sharing your login credentials with anyone, and logging out of your account when using shared or public devices.

jilehot integrates with a number of third-party service providers to deliver the full range of functionality available on the platform. These integrations involve limited data sharing as described in Section 5. The main categories of third-party service provider used by jilehot are:

• Casino Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — these providers supply the casino game software and live dealer streaming infrastructure. They receive session-level data necessary to render games and record outcomes.
• Sports Data Providers: Suppliers of real-time cricket and sports data for BPL, IPL, T20 World Cup, and international fixtures involving the Bangladesh Tigers. These providers receive no personal player data.
• Payment Gateway Providers: bKash, Nagad, Rocket, Upay, Visa/Mastercard acquiring banks, and Bangladeshi banking partners. These providers receive the transaction data necessary to process your deposits and withdrawals.
• KYC and Identity Verification Partners: Specialist third-party identity document verification services used to complete the KYC process. These providers receive your identity documents under strict data processing agreements and process them solely for verification purposes.
• Platform Analytics: jilehot uses privacy-focused analytics tools to understand aggregate platform usage. Where possible, analytics data is anonymised before processing.

All third-party service providers used by jilehot are contractually bound to process personal data only for the specific purposes for which it is shared, to maintain appropriate security standards, and not to disclose or further share that data without jilehot's authorisation.

Please note that third-party providers' own privacy policies govern their independent data practices. jilehot is not responsible for the data practices of external websites or services that are not operated by jilehot.

jilehot is strictly an adults-only platform. The Service is available exclusively to persons who are 18 years of age or older. jilehot does not knowingly collect, store, or process personal data from any individual under the age of 18.

During registration, all applicants are required to provide their date of birth and to confirm that they are at least 18 years of age. Where jilehot has reasonable grounds to suspect that a registered account is being operated by or on behalf of a person under 18, we will suspend that account immediately and initiate an enhanced identity verification review. If the account holder is confirmed to be under 18, the account will be permanently closed, any balance will be withheld pending review, and all personal data associated with the account will be deleted in accordance with applicable data protection principles.

If you are a parent or guardian and you believe that a minor in your care has registered an account on jilehot or provided personal data to jilehot without your consent, please contact us immediately at support@jilehot. We will investigate and take appropriate action, including account closure and data deletion, within five (5) business days of receiving your report.

jilehot reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our data practices, changes in applicable law or regulatory guidance, the introduction of new features or services on the platform, or feedback from players and data protection authorities.

When material changes are made to this Privacy Policy — that is, changes that affect how we collect, use, or share your personal data in a way that is substantively different from what was described in the previous version — jilehot will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the jilehot platform. The updated Privacy Policy will display a revised effective date at the top of the document.

Your continued use of jilehot after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how jilehot protects your personal data. If you do not agree with any material change to this Privacy Policy, you should discontinue use of the Service and request account closure before the revised policy takes effect.

For non-material changes — such as corrections of typographical errors, clarifications of existing language, or minor structural reorganisation that does not alter the substance of our data practices — jilehot may update this Privacy Policy without individual notification. The revised effective date will be updated accordingly.

jilehot is the data controller responsible for the personal data collected and processed through the jilehot platform. As data controller, jilehot determines the purposes and means of processing your personal data and is accountable for ensuring that those processing activities comply with applicable data protection principles.

If you have any questions, concerns, or requests relating to this Privacy Policy or to jilehot's data practices generally — including requests to exercise any of the rights described in Section 7 — please contact us using the details below. All privacy-related correspondence must be submitted in writing.

Data Controller Contact Details

• Platform: jilehot
• Privacy enquiries: support@jilehot (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request" or "Privacy Policy Enquiry"
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days.
• Serving players across: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh.